Yes. All SAFA orders are shipped in plain, discreet packaging with no reference to the brand or the contents on the outside of the parcel. Your privacy is always respected.

Shipping costs are displayed at checkout based on your selected shipping option. Any applicable rates will be displayed before you complete your purchase.

Delivery times vary depending on your location and shipping method. Once your order ships, you will receive a tracking number to follow your delivery.

Orders are typically processed within 1–3 business days. You’ll receive a confirmation email once your order has shipped.

Standard delivery within the U.S. usually takes between 3–7 business days after dispatch. Shipping times may vary during holidays or peak periods.

Once your order ships, you will receive an email with your tracking number and a link to track your package.

You may add delivery notes at checkout. While we do our best to pass them along, we cannot guarantee that carriers will always follow specific instructions.

If you are not home, the carrier may leave the package in a safe place or attempt redelivery. This depends on the carrier and your local delivery policies.

Carriers are not guaranteed to call before delivery. We recommend ensuring your address details are correct and adding any helpful delivery notes at checkout.

Please check your spam or promotions folder. If you still can’t find it, contact us and we’ll be happy to help.

Shipping delays can occasionally happen. If your tracking hasn’t updated for several days, please contact us so we can assist you.

Absolutely. Discretion is a core value at SAFA. No branding, product descriptions, or suggestive language appear on the package.

Currently, SAFA ships only within the United States, so no customs fees apply.

First, check that your billing information is correct. If the issue continues, try a different payment method or contact your bank. You can also reach out to us for support.

We accept major credit cards and other secure payment options available through our checkout.

Charges will appear as a neutral business name and will not reference intimate products.

You must be at least 18 years old to purchase from SAFA. By placing an order, you confirm that you meet this requirement.

If your order has not yet shipped, contact us as soon as possible and we’ll do our best to update it. Once shipped, address changes cannot be guaranteed.

All SAFA toys are rechargeable and come with a charging cable included. No disposable batteries are required. Please refer to the individual product description for charging details.

All SAFA toys use standard rechargeable charging systems. If you lose or damage your charger, please contact us before using a replacement so we can help you identify a compatible option and ensure safe use.

First, ensure the toy is fully charged. If the issue persists, contact us and we’ll help troubleshoot.

Most toys use standard USB chargers. If you’re unsure which charger is compatible, contact us before using a replacement.

We recommend cleaning toys with warm water and mild soap or a dedicated toy cleaner before and after each use. Always follow the care instructions provided with your product.

Water-based lubricant is the safest and most versatile option, especially for silicone toys. Always check the product description for compatibility.

Not all toys are universally compatible. Please review product descriptions carefully or contact us if you’re unsure.

If your item arrives defective or damaged, contact us within 7 days of delivery with photos and your order number so we can assist you.

Discomfort can occur if a product is not used correctly or is not suited to your body. Stop use immediately if you experience pain. SAFA products are not medical devices—consult a healthcare professional if symptoms persist.

For hygiene and safety reasons, we do not accept returns or exchanges on intimate products once opened.
If an item arrives damaged or defective, please contact us within 7 days of delivery.

Unfortunately, we cannot exchange intimate products due to hygiene regulations. Please review sizing guides carefully before purchasing.

At this time, we offer support via email only to ensure thoughtful and documented assistance.

You can reach us at hello@heysafa.com We aim to respond within 48 business hours.

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