RETURNS POLICY

Returns & Refunds

Due to the intimate nature of our products, all sales are final.

We do not accept returns or exchanges once a product has been opened or used.

Exceptions
We will offer a replacement or refund in the following cases:

  • Item arrives damaged
  • Item is defective
  • Incorrect item received

Reporting an Issue
Please contact us within 7 days of delivery at hello@heysafa.com.

Include:

  • Your order number
  • A description of the issue
  • Photos (if applicable)

Resolution
Once approved, we will provide a replacement or issue a refund.

SAFA reserves the right to determine eligibility for refunds or replacements.